Our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to hundreds of customers across the United States and certain parts of the world, ensuring that we provide the very highest levels of responsiveness to you at all times. We also provide tracking numbers for our shipping couriers on every order. 

The time frame for order delivery is divided into two parts: 

• Processing time: Order verification, custom made to order, quality check and packaging. All orders are sent to the warehouse for dispatch within 24-48 hours after the order is placed. The warehouse distribution centers, or our custom printers, process the orders, which can take an additional 2–10 days. Many of our items are made-to-order, which means we do not keep stock of these items and they are only printed once an order is received.

• Shipping time: This refers to the time it takes for items to be shipped from our USA-based warehouses or printing companies to the shipping destination. US orders are shipped by USPS, UPS or FedEx most of the time. After creating, printing, processing and leaving the warehouse, items usually take between 15 and 30 days (business days) to arrive at their USA destination but can take longer from time to time.

• For international orders outside of the U.S., we usually use FedEx or DHL where available, and the most economical shipping service available where FedEx or DHL are not available, depending on which country the order is being shipped. As a reminder, all orders are provided a tracking number.  We currently do not sell to the UK, EU and other European countries that require VAT collection.

• Our standard policy is that you should receive your order within 2-5 weeks from your order date, barring any issues and holding at international customs, and up to 1-2 months for international orders, depending on the shipping destination.

• Our customs policy is that we do not pay for additional tariffs or customs charges, those are the responsibility of the customer. Very large items may tend to have these, so please be prepared. 

• Please note: we do not provide refunds for slower than expected shipping and delivery.

• If you added Guide Shipping Protection to your order and now are experiencing issues, please go to http://www.guidepro.io to file a claim. Once submitted a Guide representative will begin processing your claim and follow up with you via email.

SHIPPING UPDATE

USPS is experiencing delays with fewer delivery drivers, fewer freight flights and package delivery volume matching that of the Christmas holiday season. Here is a link to their update on the USPS.com website from the COVID-19 pandemic:

https://faq.usps.com/s/article/USPS-Coronavirus-Updates-Expected-Delivery-Changes

USPS is also delayed in updating their online systems. They ask for all of us to be patient while they work to get packages delivered. We are seeing packages suddenly delivered while their tracking has never updated in their online tracking system.

The COVID-19 shipping delays are all across America. Even Amazon is not delivering in their Prime 2-day delivery window on most shipments. Their Prime delivery is now taking 1-2 weeks. This is just one example of the COVID-19 impact on shipping delays across our country right now.

Our expected delivery time frames are posted above and detail 15-35 business days on average once your order has shipped. Please note, these estimates are provided by USPS and are estimates only, not promised delivery dates. If it gets to be longer than 6-7 weeks since shipment, let us know and we will reach out to USPS and see if your order has been lost by them. This only happens about 0.5% of the time, USPS claims.

For anyone who questions where your order is or why your tracking hasn't updated online at USPS.com, thank you for your patience as your order is on its way to you, it is just delayed by USPS.

Sincerely,
Devin Olsen
Owner
ObnoxiousGear.com